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Fulfillment & Order Synchronization: Sync Sales and Shipments from Your Own Store

Learn how customer orders route automatically to your e-commerce platform, how tracking and fulfillment details sync back, and how to manage the lifecycle entirely from your own store.

Last updated: June 3, 2026

To minimize administrative overhead and streamline operations, our platform enforces a unified B2B order routing and synchronization cycle. Under this setup, managing orders and shipments requires zero manual work or status updates inside our partner portal. You do not need to log in to our dashboard to mark orders as shipped, upload tracking files, or process cancellations. Instead, all checkouts route directly to your connected store (Shopify, WooCommerce, Lightspeed, Magento, or BigCommerce), allowing you to handle 100% of the operational lifecycle entirely within your own existing warehouse tools.

When an order is created on the marketplace, our system performs the following automated steps within seconds:

  • Vendor Isolation: If a customer checks out with products from multiple partners, the order is split. You will only receive an order containing your specific items.
  • Idempotency Validation: Before creating a new order on your system, our adapter checks if the order number already exists on your platform to prevent duplicate entries.
  • Anonymized Customer Fields: Customer email addresses are routed through secure, anonymized aliases (e.g. no-reply+order_123@salp.shop) to comply with privacy guardrails, while the physical shipping address remains completely accurate for fulfillment.
  • Packing Slip Injection: We append a secure, direct link to the official printable B2B Packing Slip to the order notes on your platform (e.g., https://partner.salp.shop/api/document/share/[token]).

To fulfill an order, simply process it inside your own store's admin panel:

  1. Ship the Order: Prepare the package and purchase your shipping labels within your own system.
  2. Add Tracking: Enter the tracking number and carrier/tracking URL into your e-commerce platform.
  3. Automatic Webhook Sync: Marking the order as fulfilled triggers a webhook. The marketplace processes the webhook, maps your warehouse location (to verify origin countries for VAT purposes), and marks the order as fulfilled in Saleor, automatically notifying the customer.

Fulfillment also triggers our financial ledger rules:

  • Ledger Entry Creation: Upon fulfillment, the portal generates a payoutLines record detailing gross amount, VAT rate, and platform service fees.
  • VAT Recalculation: If the actual physical warehouse you shipped from differs from your default origin, the engine automatically recalculates the tax model (Deemed Supplier vs. Agent) and local VAT rates.
  • Maturity Period: Payout balances are locked under a standard 21-day maturity counter from the exact time of shipment before being cleared for release to your bank account.

Order routing, document tokens, and customer metadata are secured using AES-256-GCM encryption and timing-safe webhook signatures. Cross-partner data exposure is strictly prohibited at the database level using Zero-Trust RLS session validation to guarantee absolute context isolation.

The Bidirectional Order Lifecycle

Our background synchronization engine runs continuous event-driven and queued tasks to bridge the gap between the Saleor marketplace and your store:

  • Order Routing (Saleor β†’ Your Store): When a customer places an order on the marketplace, the order lines containing your products are grouped, isolated, and pushed to your e-commerce platform. The customer details are genericized to protect marketplace anonymity, but all product SKUs and quantities map exactly to your catalog.
  • Fulfillment & Tracking Sync (Your Store β†’ Saleor): As soon as you purchase shipping labels and mark the order as fulfilled or shipped in your own system, your platform sends a webhook. The portal captures this event, registers the tracking number and URL, and automatically marks the order lines as fulfilled in the marketplace database.
  • Cancellations & Refunds (Your Store β†’ Saleor): If you cancel an order or issue a refund directly in your store, the event triggers our background finalization tasks, which update the marketplace ledger, update order status, and recalculate commission and payout mature dates accordingly.

Zero Portal Work: Never fulfill, cancel, or refund orders manually inside our B2B partner platform. Work exclusively within your own store's admin panel as you normally do. Our background webhooks process your updates in real-time, automatically syncing tracking numbers, warehouse locations, and payout records back to the marketplace within seconds.

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  • The Bidirectional Order LifecycleThe Bidirectional Order Lifecycle