Payouts & Stripe Connect Finance Guide: How You Get Paid

Getting set up to receive payments is a quick, one-time onboarding step:

1. Navigate to Settings > Onboarding in your portal and click Link Stripe Account.
2. You will be securely redirected to Stripe's onboarding portal. Fill out your corporate details, business registration number, and VAT ID.
3. Stripe Connect will ask for your preferred bank account or IBAN. This data is stored exclusively in Stripe's vaults; it is never visible to our database or administrators.
4. Once completed, you will be redirected back to the portal where your payout status will show as Linked.

Your payouts are calculated differently depending on whether the sale is cross-border or domestic:

• Cross-Border Sales (Net Basis — Deemed Supplier / Platform Model): Under the EU Deemed Supplier rules, the marketplace is responsible for collecting and remitting VAT. Therefore, your payout is issued on a Net Basis (Product Price + Shipping, minus our platform service fee). No VAT is paid to you because you do not have to remit it.
• Domestic Sales (Gross Basis — Disclosed Agent / Direct Model): For domestic sales (e.g. shipping from a German warehouse to a German customer), you remain the seller of record under the Disclosed Agent model. Therefore, your payout is issued on a Gross Basis (Product Price + Shipping + VAT, minus our platform service fee). You are responsible for declaring and paying this VAT to your local tax office.

Every financial line item is subject to a 21-day lock to ensure stability:

• Start Date: The 21-day timer begins the exact second a shipping tracking number is registered on our webhooks (when you fulfill the order).
• Tracking & Recalculation: If you change the origin warehouse of the fulfillment, the portal recalculates the VAT rules and net/gross amounts immediately, modifying the pending ledger entry.
• Payout Release: Once 21 days pass, the payout state shifts to matured and is swept into your bank account on your next payout cycle.

All payout data is governed by PCI-DSS Level 1 security standards. Workspace data is strictly isolated using row-level security (RLS) policies, preventing any partner from ever viewing your company's transaction history, commission lines, or banking setups.